Service Training

The knowledge, ability, confidence and happiness of staff will make or break any venue, so ensuring they have the tools they need to thrive is a crucial.

We wholeheartedly believe in developing not just staff, but hospitality professionals, so that both the individual and the venue can thrive together. With our knowledge, experience and training packages, we can help help make this happen.

Any questions? Contact Sunny

 
 

Learn to look after your staff first, and the rest will follow.

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Service
Health Check

PACKAGE 1


The service and observation package provides overall feedback of the product, while identifying service and dining shortfalls. This gives us the opportunity to suggest points of action to our clients that can be implemented easily to see improved results in individuals, teams and venue efficiencies.


In this package:

  1. Our consultant to attend a pre-arranged service as a mystery diner guest, where they will experience a meal at your venue

  2. Observations of the teams service, focusing on team integration and general service skills

From this, we will provide

  1. Our mystery score card

  2. A top-level summary of our observations

  3. Suggested points of action & recommendations


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Express
Training Session

PACKAGE 2


A fantastic easy to follow training program focusing on the basics of service with a hands-on approach to front of house-training. Developed for all hospitality professionals new and old, this package ensures staff members refine and learn new skills while setting the service standards for our clients.


This package focuses on the basics:

  • Venue expectations & vision

  • Service standards

  • Service etiquette

  • Plate carrying

  • Clearing tables

  • Tray skills

  • Q&A

  • Written support material is supplied

From this, we will provide

  1. Training report

  2. Review of the following service

  3. Suggested points of action & recommendations

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Standard
Training Session

PACKAGE 3


Offering a detailed review of the product for our clients which focuses on front of house service and guest experience. We provide a hands-on training program for all levels of hospitality professionals encompassing basic service styles and upselling techniques to improve staff retention and skills within the company.


This package focuses on :

  • Venue expectations & vision

  • Service standards

  • Service etiquette

  • Food and beverage service style technique & execution

  • Sequence of Service

  • Up-selling

  • Roleplay

  • FOH checklists

  • Job descriptions and performance expectations

  • General operating procedures

  • Plate carrying

  • Clearing tables

  • Tray skills

  • Q&A

  • Written support material is supplied

From this, we will provide

  1. Training report

  2. Handouts for staff

  3. Review of session

  4. Suggested points of action & recommendations

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Bespoke
Training Program

PACKAGE 4


A fully tailored training program covering all aspects of the staff engagement and guest experience with an emphasis on product knowledge and sequence of service.

Designed for staff with all levels of hospitality experience we will provide bespoke staff training which develops and refines the art of front of house service through a structured training program and guidance. We will provide the staff with the tools and techniques to consistently perform at the highest standard.